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Is there free fitting?
Do you come out and measure, if so, does it cost anything?
Where is the shop located?
Do you employ your fitters or are they sub-contracted?
What types of underlay do you do?
Do you bind the edges of carpets?
What type of flooring is suitable for what areas?
What's the difference between the types of carpets?
What are your opening hours?
Do you charge for delivery of goods?
Do you sell vinyl?
What are your payment terms?
Can you move furniture?
Do you move electrical, water or gas appliances?
How long do I have to wait for fitting?
Can you uplift and dispose of the old flooring?
Are there any additional fitting charges?
Can you bring samples out to the home?
If we order now, is there a time limit on when we have it
fitted?
If a rug/mat isn't right, can we bring it back?
If I bring a sample from somewhere else, can you get hold
of it for me?
How long does it take for carpets/vinyl's to come in?
How do I remove stains?
Can we borrow samples?
Do you sell natural flooring?
Can you fit a carpet, event though you didn't supply us
with it?
Is there free fitting?
All our carpet prices are inclusive of fitting. *
Do
you come out and measure, if so, does it cost anything?
Measures are undertaken 5 days a week on a no obligation to purchase basis.
Where
is the shop located?
We are situated at 4 Star street, Ryde next to the Commodore Cinema at
the top end of the town.
Do
you employ your fitters or are they sub-contracted?
We employ three fitters and have the use of other sub-contract fitters
as and when required.
What
types of underlay do you do?
We sell all types of underlay including rubber, traditional felt, polymer
as well as specialist underlay such as those required for sound proofing.
Do
you bind the edges of carpets?
Off cuts from carpet we have supplied as well as your own carpet can be
bound. **
What
type of flooring is suitable for what areas?
Once the use of the flooring has been determined by our staff various
options will be offered for selections to be made from.
What's
the difference between the types of carpets?
There are three main construction types Axminster, Wilton and Tufted each
type will be available with a different surface finish indeed there are
more than one type of finish to each type. Axminsters and Wiltons are
made on the Traditional loom with the backing and surface woven at the
same time. Tufted carpets are made using with a pre made backing into
which the pile is inserted and then a secondary back is applied at a later
stage.
What
are your opening hours?
We are 9am to 5pm, Monday to Saturday, excluding Bank Holidays.
Do
you charge for delivery of goods?
No.
Do
you sell vinyl?
Yes, all types of domestic vinyl and we can supply contract vinyl through
a retail partner.
What
are your payment terms?
A deposit is paid at the time of the order with the balance payable on
completion.
Can
you move furniture?
Yes, we move household effects, sometimes it is necessary to make a charge
if there is a large amount or particularly awkward items requiring a more
specialised service.
Do
you move electrical, water or gas appliances?
Depending on the type of connection specialist trades may need to be engaged
this we can organise.
How
long do I have to wait for fitting?
Usually no more than 14 days after the order has been placed subject to
stock being available.
Can
you uplift and dispose of the old flooring?
Yes we can. This is a chargeable service as it becomes a commercial waste
when we have to dispose off it.
Are
there any additional fitting charges?
Generally no, sometimes it may be necessary to advise of a surcharge however
the reasons for this will be fully explained at the time of the order
when our client is able to make a decision based on the facts before them.
Can
you bring samples out to the home?
Yes we can, however please bear in mind a home selection service will
not be as extensive as one made in our premises as we are unable to carry
all the samples we offer in a van.
If
we order now, is there a time limit on when we have it fitted?
No, we are able to store in our premises, if a long time is envisaged
we may require a larger deposit. Please discuss this with us so that we
are able to advise.
If
a rug/mat isn't right, can we bring it back?
Yes you may. We will exchange it for another or refund your money providing
it is returned in the same condition it left us.
If
I bring a sample from somewhere else, can you get hold of it for me?
We will always try and identify the product and offer a competitive price.
How
long does it take for carpets/vinyl's to come in?
Once a product is ordered providing it is in stock at the supplier we
would expect to se it with us within 10 days.
How
do I remove stains?
Depending on what has caused the stain will determine what cleaning agent
to use. Advice is free but speed is usually of the essence. Ring us and
we will help if we can.
Can
we borrow samples?
All our samples are available for viewing at home, please remember you
are probably going to live with it for a long time choosing the right
carpet is essential.
Do
you sell natural flooring?
Yes. We do all types of natural flooring including Seagrass, Jute, Coir,
Sisal to name a few.
Can
you fit a carpet, event though you didn't supply us with it?
Yes we will, although priority will be given to clients who have purchased
through us.
No
question is too trivial to ask or not worthy of an answer the more information
that is available provides a happier client.
*
A minimum quantity order of 10 sq m applies for fitted inclusive prices.
A surcharge will be applied for stairways.
**
We can only offer this service on new carpets.
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