Terms & Conditions
1. PAYMENT TERMS: – A deposit is required at the time of the order and any balance not paid prior to installation is due within 7 days after the date of the invoice. This will be rendered on completion of the installation, if the work is spread over a period of time, we may raise interim invoices. All estimates are based on accounts being settled as outlined above, unless alternative payment arrangements are agreed in writing beforehand. We reserve the right to charge interest on overdue amounts at the rate of 2.5% per month or part thereof. All prices are inclusive of vat, unless otherwise stated and are held for a period of 28 days. On receipt of a deposit the price is fixed except for any change in the rate of vat.
2. OWNERSHIP: – Until full payment of the goods invoiced is received. Such goods shall remain the property of Islandwide Carpet Warehouse. They shall in their own right or through their agents, be entitled to recover all items for which payment has not been received within these terms of trading.
WE WANT YOU TO BE PLEASED WITH YOUR NEW FLOORCOVERINGS AND THE SERVICE WE PROVIDE. YOUR ATTENTION TO THE FOLLOWING POINTS WILL HELP IN ACHIEVING THIS
3. INSTALLATION ARRANGEMENTS: – Although we try our ‘very best’, any delivery dates given for receipt of materials are approximate. Information given in respect of times of arrival at your premises or estimates of time required to complete the work are for guidance only. We would appreciate reasonable notice of any changes you may require once arrangements have been made.
4. INSTALLATION: – When installing floor coverings we carry out the work using methods we consider the most suitable. If you require to know the position of seams or joins please ask and please make sure that any special instructions are made clear and preferably confirmed in writing.
5. BEFORE WE ARRIVE: – Prior to the arrival of our staff. Unless otherwise arranged customers are respectfully asked to remove all existing floor coverings, movable furniture, breakables and valuables. All doors should have sufficient clearance and whilst we are happy to arrange door easing at extra cost, we do not accept responsibility for any chipping of paint or veneers. Any loose uneven or squeaky boards should be dealt with before our visit.
6. DECORATIONS: – Our staff will take care of your property and decorations; however there are occasions during the moving of products within your premises and normal installation of floor coverings when damage can occur. This is more likely when a light coloured paint is used to cover darker colours with insufficient key between the two surfaces and when paints have not had sufficient time to harden. Satin finish and egg shell finish paints are more prone to marking during installation than other finishes. Damage can also occur when undercutting doorframes and architraves. Vibration caused in the process of fixing to floors can cause fillers to be disturbed and in some cases fall out, sometimes in rooms below or adjacent to the one we are working in. In bathrooms and W.C.s where chinaware is screwed to the floor, often under tension, the act of fixing into the same floor to secure plywood or gripper rod can cause these fixtures to crack. It is impossible to check such conditions beforehand and we regret we cannot accept responsibility should damage occur.
7. KITCHEN & UTILITY AREAS: – We do not have the specialist knowledge to disconnect or reconnect kitchen appliances and these should be dealt with and removed from the area of work, if at all possible, prior to work commencing. It should be noted that gloss vinyl surfaces reflect even slight undulations in the sub floor. This is a characteristic of this type of flooring and not a material or installation fault.
8 APPEARANCE & SHADING: – All cut pile carpets are liable to shade, that is to show light and dark patches from unequal crushing of the pile surface. This is especially so with plain carpets with light and delicate shades more likely to soil in use and apparently change colour. Carpets with a longer pile will flatten in heavy wear areas, particularly on stairs. The very nature of products with a high proportion of wool and other natural fibers in the pile can produce small blemishes and as with shading these are characteristics of textile products and not manufacturing defects.
9. COLOUR: – Please note that our display samples from which selection is made are representative of colour and shade and not replicas. Manufacturers point out that different dye batches can and often do vary in shade. If colour is absolutely critical please mention this to us, as we may be able to obtain a current cutting from the producer.
10. TRANSPORTATION: – Broadloom carpets are often transported wrapped round a cardboard core to minimize bending and creasing. This can result in a line or pole mark on the carpet, usually at one end of the room. This mark is temporary and will disappear after use usually quite quickly.
11. UNDERLAYS & INSTALLATION: – The performance of a new carpet can be considerably enhanced by the provision of a good quality under1ay and we strongly advise this course of action. Any guarantees given by manufactures are only valid if the material has been professionally installed on an approved underlay. We reserve the right to substitute under1ays of equal or superior quality at our discretion.
12. SITE CONDITIONS: – It is sometimes necessary to deliver products to site for an acclimatization period prior to installation. This can vary between 2 and 7 days depending on the product and climate. There is a requirement for a dry environment, before, during and after installation of laminate, luxury vinyl tiles or natural fibered flooring. In the rooms where the flooring is to be stored and laid, conditions must be the same as expected when the areas are in use. They must be weather tight, heating system in operation and all wet trades (e.g. plaster, cement. painting) must be completed and fully cured. Any damp problems must be completely remedied before installation commences. If the product is “shrink wrapped” it should be left intact until the fitters arrive to start work. The temperature in the areas to receive any type of this flooring should be in the region of 14 to 20 degrees Celsius and the relative air humidity should be between 35% to 65%. Sand and Cement sub floors must have a maximum moisture content of 5% and a maximum 75% relative humidity. Changes in humidity can cause natural expansion and contraction and small gaps may appear.
13. PREPARATION OF SUB FLOORS: – Prior to the installation of some products it is necessary to prepare the sub floor to receive the new flooring. When carrying out a survey of existing floors it is not always possible to obtain all the necessary information to provide an accurate price for floor preparation. The costings we give are based on what we actually see and on the assumption the existing floor coverings can be removed successfully. They also assume that when the floor covering is removed, an overlay of 4 or 6mm plywood or a single coat of latex screed is all that is required to produce a suitable surface. In instances where additional work is required, this will incur extra cost. But it will be fully explained and priced before such work commences.
14. CONCEALED SERVICES: – It is essential you inform us of any concealed pipes or cables prior to work commencing. We do not accept responsibility for any damage caused if we are unaware of these.
15. VINYL FLOORS:-Installation of vinyl flooring such as Safety Flooring, Vinyl’s, and Natural fibre carpeting etc where the product is stuck to a prepared surface can only be carried out in well ventilated areas with a normal working temperature. These products cannot be installed in extremes of temperature i.e. below 15 or above 24 degrees. In this respect we are unable to install any type of stuck down floor in conservatory areas during extremely hot weather.
16. CLEANING & MAINTENANCE: – For the best results use only the cleaning regime and products recommended by the manufacturer of the flooring. The use of cleaners, which contain abrasives or corrosives, should be avoided. An upright machine with a brush and suction action is preferable to a suction only vacuum to maintain carpets. Except for loop piled carpets where a suction only vacuum will cause less damage to the surface pile.
17. GUARANTEES: – All installations carried out by our staff carry a one-year guarantee. During this period we will attend to any problems attributable to our work completely free of charge. If you have a problem caused by some other cause we are happy to carry out a service call at minimum cost and do what we can to rectify the problem
18. ACCEPTANCE: – We value our customers most highly and our terms of trading are designed to make them aware of the requirements in respect of local conditions; this avoids misunderstandings and wasted time, but primarily your attention to them will help us achieve the highest possible standard when installing your new floor.
Acceptance does not affect your statutory rights.